Shipping Policy
Shipping Areas
We currently provide shipping services for customers in [list the countries/regions or specific geographical areas that can be shipped to]. If your address is not within our shipping range, the system will prompt you during checkout.
Shipping Methods
- Standard Shipping: We cooperate with [shipping company name] to provide standard shipping services. Your order is expected to be shipped within [X] working days after it is confirmed and paid. Usually, you will receive the goods within [estimated shipping days] days after shipment. Please note that shipping times may be delayed due to holidays, weather, and other factors.
- Express Shipping (if available): If you need to receive the goods more quickly, we offer an express shipping option. Express orders will be processed and shipped on a priority basis within [X] hours, and the estimated shipping time is [express shipping days], but an additional fee of [express shipping cost amount] will be charged.
Shipping Costs
- Orders with a total amount of over [free shipping threshold amount]: We will provide you with free standard shipping services.
- Orders with a total amount of less than [free shipping threshold amount]: You need to pay a shipping cost of [standard shipping cost amount]. For express shipping, regardless of the order amount, the above – mentioned express shipping fee will be charged.
Order Processing Time
We will process your order as quickly as possible within [order processing duration (hours/working days)] after receiving your order and completing payment. Please note that during promotional activities or peak order periods, the processing time may be slightly extended, but we will make every effort to ship your order as soon as possible.
Shipping Tracking
After your order is shipped, we will send you shipping tracking information via email or SMS. You can check the real – time shipping status of the package on [shipping company’s official website URL] using the tracking number provided.
Special Circumstances
- If the package cannot be delivered due to incorrect address or contact information provided by you, we will try to contact you to obtain the correct information. If multiple attempts are unsuccessful, the package may be returned, and additional costs may be incurred in such cases, such as the cost of reshipping.
- During the shipping process, if there are force majeure factors (such as natural disasters, strikes, etc.) that cause shipping delays, we will notify you in a timely manner and cooperate with the shipping company to resolve the issue as soon as possible.
Return Policy
Return Conditions
- You have the right to apply for a return within [return period (days)] days after receiving the goods. The goods should be in their original condition, including unused, undamaged, with all labels and packaging intact, and not affecting secondary sales.
- The following goods are not eligible for return: customized goods, perishable goods, installed or used goods (except for quality issues), goods damaged due to your personal reasons, and complimentary gifts (unless the gift itself has a quality issue and is returned simultaneously with the purchased goods).
Return Process
- If you meet the return conditions, please contact our customer service team within the return period. You can submit a return request to us through [list customer service contact methods, such as email, online customer service link, customer service phone number]. In the request, please indicate your order number, the reason for return, and the product information.
- After our customer service team receives your return request, it will review and reply to you within [X] working days. If the request is approved, we will provide you with the return address and detailed return instructions.
- Please pack the goods properly and send them back to the designated address according to our return instructions. It is recommended that you use a trackable courier service to ensure the safe delivery of the goods. The return shipping cost is handled differently in the following situations:
- Return for quality issues: If the product has a quality issue, we will bear the return shipping cost. Please keep the shipping cost payment voucher when sending back the goods. We will arrange a refund for you (including the product amount and return shipping cost) after receiving the goods and confirming the problem.
- Return for non – quality issues: If the return is due to your personal reasons (such as dislike, wrong size, etc.), you will bear the return shipping cost yourself.
Refund Processing
- We will process your refund within [refund processing duration (working days)] working days after receiving the returned goods and verifying that they are in good condition. The refund will be returned to your original payment method. If you paid with a credit card, the refund may take [bank processing duration (working days)] working days to appear in your account, depending on your bank or payment institution.
- If the product has a quality issue and has passed our inspection, in addition to processing the refund for you, we may also provide you with certain compensation (such as coupons, gift cards, etc.) to express our apology.
Exchange Policy (if available)
If you wish to exchange the goods (for example, wrong size or color, etc.), please apply for a return within the return period according to the return process, and indicate the model, size, color, etc. of the goods you wish to exchange in the return application. The handling of exchanges is similar to that of returns, but please note:
- The value of the exchanged goods should be the same as that of the original goods. If the price of the exchanged goods is higher than that of the original goods, you need to pay the difference; if it is lower, we will refund the difference to you.
- The handling of shipping costs for exchanges is the same as that for return shipping costs in non – quality – issue return situations in the return policy, that is, you bear the shipping cost of sending back the original goods, and we bear the shipping cost of reshipping the goods to you (except for exchanges due to quality issues).
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