[miHoYo/Honkai Impact 3] Alicia True Self·Human Herrscher Q Version Figure [Full Version] miHoYo

Shipping and Returns Policy
Thank you for shopping with us! We strive to provide a seamless shopping experience, from delivery to returns. Please review our shipping and returns policy below for more details.

1. Shipping Policy
   1.1 Delivery Time

Orders are processed within 1-3 business days after payment confirmation.

Delivery times vary depending on your location and the shipping method selected.

Standard Shipping: 7-14 business days.

Expedited Shipping: 3-7 business days (additional fees may apply).

You will receive a tracking number via email once your order is shipped.

1.2 Shipping Costs

Shipping costs are calculated at checkout based on your location and the selected shipping method.

Free shipping may be available for orders over a certain amount (e.g., $50). Check our website for current promotions.

1.3 International Shipping

We ship worldwide! Please note that international orders may be subject to customs duties, taxes, or import fees. These charges are the customer’s responsibility and are not included in the order total.

Delivery times for international orders may vary due to customs processing.

1.4 Tracking Your Order

Once your order is shipped, you will receive a confirmation email with a tracking number. Use this number to monitor your package’s status on the carrier’s website.

If you encounter any issues with tracking, please contact our customer service team.

1.5 Lost or Damaged Packages

If your package is lost or damaged during transit, please contact us immediately at [email protected]. We will work with the shipping carrier to resolve the issue and provide a replacement or refund if necessary.

2. Returns Policy
   2.1 Eligibility for Returns
   To be eligible for a return, your item must meet the following conditions:

The item must be unused, undamaged, and in its original packaging with all tags and accessories intact.

Return requests must be submitted within 30 days of receiving the item.

Proof of purchase (order number) is required.

2.2 Reasons for Returns
We accept returns for the following reasons:

The item is defective or damaged.

The item significantly differs from its description.

You received the wrong item.

2.3 Non-Returnable Items
The following items are not eligible for returns:

Items that have been opened or used for reasons unrelated to product quality.

Items damaged due to mishandling.

Customized or personalized items (e.g., engraved products, made-to-order items).

2.4 Return Process
If you need to return an item, please follow these steps:

Submit a Request:

Log in to your account, go to the “Order Details” page, and click “Request a Return.”

Provide the reason for the return and upload relevant photos (e.g., damaged item or incorrect product).

Await Approval:

We will review your return request within 1-3 business days and notify you of the result via email.

Return the Item:

Once approved, you will receive the return address and instructions.

Pack the item securely and ship it to the provided address.

We recommend using a trackable shipping service (e.g., USPS, FedEx, UPS) and keeping the tracking number for reference.

Refund Processing:

After receiving the returned item and confirming it meets the return conditions, we will process your refund within 5-7 business days.

2.5 Refund Methods

Refunds will be issued to the original payment method (e.g., credit card, PayPal, etc.).

The refund amount will include the item’s purchase price but exclude shipping costs (unless the return is due to a defective or incorrect item).

Refunds may take 7-14 business days to reflect in your account, depending on your payment provider.

2.6 Shipping Costs for Returns

Returns Due to Defective or Incorrect Items: We will cover the return shipping costs.

Returns Due to Personal Reasons (e.g., dislike, wrong size): The customer is responsible for return shipping costs.

For customers in the United States, we provide a free return label (applicable only to eligible returns).

3. Exchanges
   If you need an exchange, please indicate “Exchange” in your return request. We will ship the replacement item after receiving the returned product. Exchanges are shipped free of charge.
4. Contact Us
   If you have any questions about our shipping and returns policy or need assistance, please contact our customer service team:

Email: [email protected]

Live Chat: Visit the chat window at the bottom right corner of our website.

Phone: +44 7871388679 (Business hours: Monday to Friday, 9:00 AM–6:00 PM EST).

5. Important Notes
   Please ensure the returned item is properly packaged to avoid damage during transit. If the item is damaged due to improper packaging, we may not be able to process your refund.

For international returns, customs duties or taxes may apply. These costs are the customer’s responsibility.

If you are located outside the United States, you may need to pay international shipping fees for returns.

Thank you for your understanding and support! We are dedicated to providing you with an exceptional shopping experience.

happiestbuy
Effective Date: [June 6, 2022]